Frequently Asked Questions

You can book a taxi through our website, mobile app, or by calling our 24/7 customer service at +91-9876543210. Online booking is instant and you'll receive confirmation via SMS and email.

You can book a taxi up to 30 days in advance. For immediate bookings, we can arrange a taxi within 15-30 minutes depending on availability and location.

Yes, you can modify or cancel your booking up to 2 hours before the scheduled pickup time without any charges. Cancellations within 2 hours may incur a small fee.

Yes, we provide 24/7 taxi service throughout Mumbai, Navi Mumbai, Thane, and Pune. Our customer support is also available round the clock.

Fare is calculated based on distance, time, and vehicle type. For outstation trips, we charge per kilometer. Local trips have hourly packages. Airport transfers have fixed rates. Use our fare calculator for accurate estimates.

No, we believe in transparent pricing. All charges including tolls, parking, and driver allowance are clearly mentioned upfront. The only additional charges are for waiting time beyond the free limit.

We accept cash, credit/debit cards, UPI payments (Google Pay, PhonePe, Paytm), and bank transfers. For corporate bookings, we also provide invoice-based payments.

Yes, there's a 25% surcharge for trips between 11 PM to 6 AM. This is clearly mentioned in our pricing and you'll see it in the fare estimate.

We have Hatchbacks (Swift, Indica), Sedans (Dzire, Etios), SUVs (Innova, Ertiga), and Tempo Travellers (12-17 seaters). All vehicles are well-maintained and AC equipped.

Yes, all our drivers are police verified, licensed, and undergo regular training. They are experienced with local routes and maintain professional conduct.

Yes, you can select your preferred vehicle type during booking. We'll assign the exact vehicle type you choose, subject to availability.

In the rare event of a breakdown, we'll immediately arrange a replacement vehicle. You won't be charged extra and we'll ensure minimal delay to your journey.

We cover entire Mumbai, Navi Mumbai, Thane, and Pune. For outstation trips, we go to popular destinations like Lonavala, Mahabaleshwar, Nashik, Shirdi, Goa, and more.

Yes, we provide airport transfers to/from Mumbai Airport (Terminal 1 & 2), Pune Airport, and other nearby airports. We track flight schedules for pickup timing.

Yes, we provide pickup from any location within Mumbai, Navi Mumbai, Thane, and Pune city limits. For remote areas, please confirm availability when booking.

We ensure safety through verified drivers, GPS tracking, 24/7 customer support, emergency contact sharing, and regular vehicle maintenance. All vehicles have valid insurance.

Yes, you can track your ride in real-time through our mobile app or website. You'll also receive driver details and vehicle information before pickup.

We follow all COVID-19 protocols including vehicle sanitization, driver health checks, mask requirements, and contactless payments. Hand sanitizers are available in vehicles.

Yes, we offer corporate packages with dedicated account management, priority booking, monthly billing, and special rates for regular corporate clients.

Yes, we can arrange multiple taxis for weddings, corporate events, group tours, and other occasions. Contact us in advance for group bookings and special rates.